To raise a new request simply select the most relevant request type and fill out the form by providing the following details:
- Summary – here please provide the subject/headline for your issue or request.
- Description – use this text box to provide a detailed description related to your issue or request. The more details there are provided the easier for our team is to find the solution or answer to your request.
- Severity – there are 4 levels of severity – low, medium, high and critical. This will allow our team to prioritise your request accordingly. However, we reserve the right to change the level of severity if we believe it was assigned incorrectly.
- Attachments (optional) – you can also provide further attachments such as documents or images to support your request and provide further details and evidence.
After the request has been raised you will be able to add further comments below the description of your request. Similarly, all the responses from our client support team will be available there too.
In order to access all requests raised by you and your organization, please select ‘Requests’ button at the top right corner when you log in to the support portal.
