Clear bet log is a list of rounds that were previously stuck and have been resolved by users. Here you will find further details on stuck rounds and comments related to the resolution taken by the user. When in this section, you are presented with the filters to help you find relevant information for round […]
Introduction
Client Support service desk tool is designed to provide operators with the necessary support related to our services and products. Our dedicated team is here to help you through any issues or questions that you may have come across. Click here to access our Client Support portal. For login details please contact your account manager.
Request types
To help us manage your requests and issues more effectively we have introduced the following request types:
Raising a new request
To raise a new request simply select the most relevant request type and fill out the form by providing the following details: Summary – here please provide the subject/headline for your issue or request. Description – use this text box to provide a detailed description related to your issue or request. The more details there […]
WithdrawStatus() API
This API request enables the operator to get the status of withdraw request. WithdrawStatus() Request Type Input HTTP Method POST API URL https://<API_BASE_URL>/wallet/wallet-withdraw-status/ Headers “Content-Type”: “application/json” POST Parameters json object e.g.:{“api_key”: “1pghjl4v5apt2bks”,”username”: “test_username”,”password”: “passt84fas28″,”transaction_id”: “10032”} Parameters Type Description api_key String API Key allocated to each front-end username String Username of the player password String Password […]
WalletWithdraw() API
This API request enables the operator to get the remaining funds from provider’s game wallet to operator’s main wallet. It updates the game wallet by deducting the requested withdrawal amount. WalletWithdraw() Request Type Input HTTP Method POST API URL https://<API_BASE_URL>/wallet/wallet-withdraw/ Headers “Content-Type”: “application/json” POST Parameters json object e.g.:{“api_key”: “1pghjl4v5apt2bks”,”username”: “test_username”,”password”: “passt84fas28″,”amount”: 200.0,”transaction_id”: “10032”} Parameters Type […]
WalletTransactionStatus() API
This API request enables the operator to get the status of wallet transaction. Transaction can be either deposit or withdraw by operator. WalletTransactionStatus() Request Type Input HTTP Method POST API URL https://<API_BASE_URL>/wallet/wallet-transaction-status/ Headers “Content-Type”: “application/json” POST Parameters json object e.g.:{“api_key”: “1pghjl4v5apt2bks”,”username”: “test_username”,”password”: “passt84fas28″,”transaction_type”:”deposit”,”transaction_id”: “10032”} Parameters Type Description api_key String API Key allocated to each front-end […]
WalletDeposit() API
This API request enables the operator to deposit funds from operator’s main wallet to provider’s game wallet. WalletDeposit() Request Type Input HTTP Method POST API URL https://<API_BASE_URL>/wallet/wallet-deposit/ Headers “Content-Type”: “application/json” POST Parameters json object e.g.:{“api_key”: “1pghjl4v5apt2bks”,”username”: “test_username”,”password”: “passt84fas28″,”amount”: 200.0,”transaction_id”: “10032”} Parameters Type Description api_key String API Key allocated to each front-end username String Username of […]
UpdatePassword() API
This API request enables the operator to update the password of the player in DG system. UpdatePassword() Request Type Input HTTP Method POST API URL https://<API_BASE_URL>/player/update-password/ Headers “Content-Type”: “application/json” POST Parameters json object e.g.:{“api_key”: “1pghjl4v5apt2bks”,”username”: “test_username”,”password”: “passt84fas28″,”new_password”: “newPassw0rd”,} Parameters Type Description api_key String API Key allocated to each front-end username String Username of the player […]
UnfinishedGames() API
This API request enables the operator to get unfinished games list of last 30 days. UnfinshedGameHistory() Request Type Input HTTP Method POST API URL https://<API_BASE_URL>/games/unfinished-games/ Headers “Content-Type”: “application/json” POST Parameters json object e.g.: {“api_key”: “1pghjl4v5apt2bks”,”player_id”: “1”,”game_type”: “slots”,”amount_ type”: “real”} Parameters Type Description api_key String API Key allocated to each front-end player_id String Player ID of […]